Refund Policy

Refund Policy

1. Eligibility for Refunds

We want you to be completely satisfied with our web development services. However, there may be situations where a refund is necessary. Please review the following guidelines:

  • Quality Issues: If you encounter significant quality issues with the delivered project that cannot be resolved through revisions, you may be eligible for a refund.
  • Missed Deadlines: If we fail to meet the agreed-upon project deadlines due to our negligence, you may request a refund.
  • Cancellation Before Work Begins: If you decide to cancel the project before any work has started, you can request a full refund.

2. Non-Eligible Situations

The following situations are not eligible for refunds:

  • Change of Mind: If you change your mind after work has commenced, refunds will not be provided. We encourage clear communication during the project to avoid misunderstandings.
  • Third-Party Costs: Any third-party costs (such as domain registration fees, hosting charges, or premium plugin licenses) are non-refundable.
  • Partial Completion: If we’ve completed a significant portion of the project, partial refunds will not be granted.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Reach out to our customer support team via email or our website. Provide details about the issue you’re facing.
  2. Assessment: We’ll assess your request based on the eligibility criteria mentioned above.
  3. Resolution: If your request is approved, we’ll process the refund within [X] business days. Refunds will be issued to the original payment method.

4. Revisions and Alternatives

Before requesting a refund, consider the following alternatives:

  • Revisions: If you’re unsatisfied with any aspect of the project, let us know. We’ll work with you to make the necessary revisions.
  • Project Adjustments: If the project scope or requirements change, we can adjust the work accordingly.

5. Contact Us

If you have any questions or need assistance, please contact our support team at support@aiwdrive.com.